Privacy Policy
1. Introduction
Rise Up Custom Constructions ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and protect personal information when you use riseupcustom.com.au and submit enquiries through our website. We aim to handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
When you complete our contact form, we may collect your name, email address, phone number, suburb or project location, and your message details. We may also collect limited technical data necessary for website operation, such as browser type and pages visited.
3. How We Use Your Information
We use your information to respond to enquiries, provide service information, prepare project discussions or quotes, improve our website performance, and maintain records of customer interactions. We do not sell your personal information.
4. Data Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. While no internet transmission is completely secure, we use reputable providers and practical safeguards to reduce risk.
5. Sharing Your Information
We may share information with trusted service providers only where necessary to operate our website and services, including Netlify Forms (for form handling), Google Maps (for location embeds), and technical service providers assisting with hosting, analytics, or support. We may also disclose information where required by law.
6. Your Rights
Under Australian privacy law and the APPs, you may request access to personal information we hold about you and ask for corrections if information is inaccurate, out of date, incomplete, irrelevant, or misleading. To make a request, contact us using the details below.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. The latest version is published on this page with the updated date shown above.
9. Contact Us
If you have any privacy questions, please contact Rise Up Custom Constructions by phone at (02) 9139 8245 or through our contact form. Our principal office is located at 1747A Pittwater Rd, Mona Vale NSW 2103.
Terms of Service
1. Acceptance of Terms
By accessing and using this website, you agree to these Terms of Service and applicable laws. If you do not agree, please discontinue use.
2. Use of Website
You agree to use this website for lawful purposes only and not to interfere with site operations, attempt unauthorised access, or use content in a way that infringes rights or breaches applicable laws.
3. Intellectual Property
Unless otherwise stated, website content, branding, graphics, and text are owned by or licensed to Rise Up Custom Constructions and are protected by intellectual property laws. You may not reproduce or redistribute material without prior written permission.
4. Disclaimer of Warranties
This website is provided on an "as is" and "as available" basis. We make no express or implied warranties regarding completeness, reliability, or suitability of information for specific circumstances.
5. Limitation of Liability
To the extent permitted by law, including under the Australian Consumer Law, we are not liable for indirect, incidental, or consequential loss arising from use of this website. Nothing in these terms excludes rights that cannot lawfully be excluded.
6. Service Quotes
Information submitted through the website may be used to prepare indicative pricing or scope discussions. Quotes provided through initial enquiry channels are not binding contracts and may change after site inspection, design confirmation, and formal written agreement.
7. Governing Law
These terms are governed by the laws of New South Wales, Australia. Any disputes are subject to the courts and legal processes applicable in New South Wales.
8. Changes to These Terms
We may update these Terms of Service at any time. Updates take effect when published on this page. Continued use of the website after updates indicates acceptance of the revised terms.